Return & Refund Policy

1. The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a VAZA SILK error, you will need ship the item at your own expense. Please contact our customer service at to get return address.

2. All returned merchandise must be purchased from and returned within 14 days from the date your order was delivered. If your order is delivered, your shipping fee will not be refunded. Otherwise, we will do full refund including shipping fee for you.

3. To return an item as a result of a VAZA SILK error, please contact our customer support team at

4. No return shipment carton may exceed 50 lbs. in weight.

5. All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.

6. Once the returned merchandise is received a credit will be issued based on the original payment method.