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Why Choose VAZASILK?

VAZASILK started with the simple goal of having better sleep each day and living healthier. As we grow, we understand how good sleep impacts everything we do, we utilize the highest quality silk fibers to bring the most luxurious and comfortable silk products in your sleep.

What does Momme mean?

Momme (mm) is a unit of measurement used to express the weight and quality of silk fabrics. 
The momme measurement is used in the silk industry to determine the quality and price of silk fabrics. Generally, the higher the momme weight of a silk fabric, the better the quality and durability of the fabric. Momme weight can range from 6 to 30, with 6 being very lightweight and 30 being very heavy.

What is Mulberry Silk?

Mulberry silk is a type of silk that is considered to be the highest quality silk available. It is produced by the silkworms of the Bombyx mori moth, which are fed a diet of mulberry leaves. This type of silk is known for its softness, strength, and lustrous appearance.
 Mulberry silk is produced in a controlled environment, where the silkworms are raised indoors and are fed a diet of fresh mulberry leaves. The cocoons are then collected and processed to extract the silk fibers. The resulting silk is considered to be the finest and most luxurious type of silk, with a high level of purity and consistency in texture.
Mulberry silk is used in a variety of high-end applications, such as luxury bedding, clothing, and accessories. It is also used in the production of silk fabrics for interior design and high-end upholstery.

Are Your Products 100% Mulberry Silk?

Yes! All VAZASILK products are made from ultra-luxurious 100% Pure Mulberry Silk. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 22 momme and enforce the strictest quality guidelines, including non-toxic dyes.

What are the Benefits of Silk?

Silk has many benefits, both practical and aesthetic. Some of the benefits of silk include: 
Softness and Comfort: Silk is incredibly soft and comfortable to wear against the skin. Its smooth texture prevents irritation and rubbing, making it an excellent choice for sensitive skin. 
Moisture-wicking: Silk is a breathable fabric that wicks moisture away from the body, helping to keep you cool and dry in warm weather. Hypoallergenic: Silk is naturally hypoallergenic, which means it is less likely to cause allergic reactions than other fabrics. 
Durability: Silk is a strong and durable fabric that can last for many years with proper care. 
Versatility: Silk can be used to make a wide range of products, from clothing and accessories to home furnishings. 
Beauty: Silk has a natural sheen and luster that gives it an elegant and luxurious appearance, making it a popular choice for high-end fashion and home decor. 
Health Benefits: Silk has been found to have potential health benefits, such as reducing the appearance of fine lines and wrinkles and helping to regulate body temperature during sleep.
Silk is a versatile and luxurious fabric that offers many benefits to those who wear it or use it in their home furnishings.

What are the Advantages Silk Has over Other Fabrics, Such as Cotton, Satin, etc.?

Silk has several advantages over other fabrics, including:
Softness: Silk is known for its softness and smoothness, which makes it comfortable to wear and sleep in.
Breathability: Silk is highly breathable, which means it can regulate temperature well and keep you cool in hot weather and warm in cool weather.
Moisture-wicking: Silk has moisture-wicking properties, which means it can absorb moisture without feeling damp, making it ideal for sleepwear.
Hypoallergenic: Silk is hypoallergenic, which means it is less likely to cause allergic reactions or irritate sensitive skin.
Durability: Silk is a strong and durable fabric, which means it can withstand wear and tear over time. Shimmering Appearance: Silk has a natural shimmering appearance that adds to its luxury and appeal. Compared to cotton, silk is more luxurious and has a softer, smoother feel. Cotton is more affordable and easier to care for, but it is not as breathable as silk and can feel heavy and damp when wet. Compared to satin, silk is more breathable, softer, and has a more natural sheen. Satin can be made from a variety of fibers, including polyester, which is less breathable and can cause sweating. Satin can also be more prone to snagging and wrinkling compared to silk. Overall, silk's advantages make it a popular choice for high-end fashion, bedding, and home decor.


How do I modify the Items in My Order?

Contact us at info@vazasilk.com as early as possible within 24 hours to make the changes. Please be noted that one can not make changes to the order once the order ships.

How to Track My Orders?

After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the below link:
If you have not received an email about your order being shipped within 5 business days of the date you placed your order then please contact info@vazasilk.com for further assistance.

How to Cancel My Order?

The first thing to do is send us an email info@vazasilk.com with all the necessary information stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

How Long Will it Take for My Order to Arrive?

Orders will go through 2 phases before being delivered to you:
Delivery Time = Warehouse Processing Time + Shipping Time
Warehouse Processing Time : Orders leave our warehouse within 5-7 business days. Business days are Monday-Friday, excluding public holidays.
Standard Delivery: 8-10 business days
A tracking number will be sent to you by email if items are shipped out.

I Placed An Order On Your Website But I Can’t See It In My Account When I Log In, Why Is That?

The reason for this is because you used our express checkout feature which allowed you to pay for your order without logging into our website. Since our ordering system has no way of knowing which account to associate your order with if you don’t log in, it cannot put the order on your account.
You can get to know your order status by the confirmation emails we send to you, and you can contact us at info@vazasilk.com anytime to get support.


What Hasn't My Shipping Information Been Updated?

After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to provide an update of your package. Once the carrier updates the information, you will be able to track your order status. Use the link below to track your order:
If there is still no shipping information after a few days, please email us at info@vazasilk.com. Our support team will get back to you within 24 hours generally and check order status for you

Hot to Change My Shipping Address?

Please email us at info@vazasilk.com first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

What Should I Do if My Package Went Missing?

Please contact us at info@vazasilk.com to get the status of your package. We will check with the courier and do everything we can to ship your parcel to you before the package being delivered. 
Please note that we are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.

What Can Cause Delay for My Parcel?

The most common factors may cause to the delay are as following:
1) Misspelt, incompleted ,or outdated address when the carrier fails to deliver the package.
2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.
3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
4) Public Holidays in your location and ours can also cause delays during the processing time.


How Do I Make a Return?

1. Please contact our customer service at info@vazasilk.com to get return address before returning items. The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a VAZA SILK error, you will need ship the item at your own expense. 
2. All returned merchandise must be purchased from Vazasilk.com and returned within 14 days from the date your order was delivered.
3. To return an item as a result of a VAZA SILK error, please contact our customer support team at info@vazasilk.com.
4. No return shipment carton may exceed 50 lbs. in weight.
5. All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.
6. Once the returned merchandise is received a credit will be issued based on the original payment method.

When Will I be Refunded?

We will endeavor to process returns or exchanges within 7 days of receipt of your item(s). We would refund to your original payment method. That's to say, if you used PayPal to pay, we would refund to your PayPal. Refunds cannot be returned to alternate cards or different forms of payment. 
Please keep a copy of your shipping information for returns so that you can track the item.
Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Can I Send the Return Without Contacting You?

Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

When Will the Exchanged Items Be Shipped Out?

For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.


Is Your Payment Safe?

Yes! Please rest assured that VAZASILK will warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with encryption software, SSL.

What Methods of Payment Do you Accept?

VAZASILK is doing our best to ensure you a wonderful shopping experience with us. Currently, we provide simpler, more efficient, and more secure Paypal and Credit card payment. 
Besides, we accept Cash On Delivery (COD) Payment for customers from Qatar and UAE. Please contact us via WhatsApp: +86 17321217698 to double confirm your order if you are willing to use COD payment. Otherwise we will not ship the items you ordered.
No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure. In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly. Plus, you can manage your account, check your VAZASILK account and get informed with your order status very fast. 

Do You Have Any Coupon Code?

Yes, if you sign up to our newsletter on our homepage you will receive an email with a coupon code.

Can I Use More Than One Coupon Code?

Sorry,our website only allows the use of one code per transaction so please use the code with the best discount /offer at the checkout.

What If I Forgot to Use Coupon Code At Checkout?

If you forgot to add your promo code at checkout, please email us at info@vazasilk.com with your order number and offer details. We will work to find the best solution for you!


Is It Safe to Order On Your Website?

We recommend using PayPal payments, which is both safe for both buyers(you) and sellers(us). VAZASILK has SSL (secure sockets layer) encryption installed which ensures any personal information you provided is maintained in a secure and protested environment.

How Do I Unsubscribe From VAZASILK Newsletter?

If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.