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FAQ-Other Questions

Other Questions

Q: Does mulberry silk help to regulate body temperature?

A: Yes, mulberry silk helps to regulate body temperature by insulating and retaining heat in colder temperatures and keeping you cool in hot temperatures. Its natural moisture-wicking properties also help to wick away sweat and keep you dry and comfortable. Mulberry silk products offer superior temperature regulation compared to other fabrics. The fabric is breathable and keeps you cool in hot temperatures while also insulating and retaining heat in colder temperatures.

Q: What makes mulberry silk a better moisture-wicking material than other fabrics?

A: Mulberry silk is a naturally occurring fabric and its structure and properties make it more breathable and more effective at moisture-wicking than synthetic fabrics. The fibers are much smaller in diameter and the fabric has a higher absorbency rate, allowing it to quickly draw moisture away from the skin and transport it to the surface of the fabric for quick evaporation. Mulberry silk is able to absorb and draw moisture away from the skin, transporting it to the surface of the fabric where it can evaporate quickly. As a result, mulberry silk helps to keep you dry and comfortable even in high-intensity activities.

Q: When will my order be shipped out?

A: Orders are usually processed and shipped within 5-7 business days of purchase.

Q: How long does shipping take?

A: Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 business days. Your tracking number will be updated 3-7 days after your order has been shipped.

Q: How do I cancel an order?

A: We are only able to cancel orders within the first 24 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Q: What is your return policy?

A: Unfortunately due to the nature of our products, we do not accept returns, exchanges or refunds.

Q: What methods of payment do you accept?

A: We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.